What to include for common requests.
Extension issue
Browser name/version, extension version, Amazon marketplace, URL/ASIN, signed-in status and screenshot. Mention whether the popup or in-page card is affected.
Mobile app issue
App version, device model, OS version, account email, steps to reproduce and screenshot. Never send your password or OTP.
Missing alert
Product ASIN, alert type, expected threshold, approximate time, enabled channels and whether device/browser notification permission is active.
Privacy or deletion
Write from the registered email address and specify access, correction, consent withdrawal or deletion. We may verify identity before acting.
Account deletion and data-rights requests.
Where available, use the account deletion control inside AmezPrice. You may also email support@amezprice.com from the address linked to your account. We may request reasonable verification to prevent unauthorized deletion.
Some information may be retained where required for fraud prevention, security, financial records, dispute handling or legal compliance. Details appear in the Data retention section.
Follow updates and deal channels.
Social channels are useful for product news and deal updates, but email is the official channel for account, privacy, billing and security-sensitive requests.